We ship most international packages via DHL/Local Post. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
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Please note these delivery instructions only apply to film, darkroom and accessories. These delivery instructions do not apply to pro-order or OEM product or service.
FREE SHIPPING ON ORDERS OVER US$100*（for major country but not worldwide）
WHERE WE SHIP
We ship from China and ship around the globe. Please check below to acquaint yourself with any exceptions and conditions that may apply to your neck of the woods. We ship most international packages via DHL/LOCAL POST. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
HOW MUCH DOES IT COST FOR YOUR ORDER TO BE DELIVERED?
Depending on the delivery you choose, the price of the delivery changes accordingly.
HOW CAN I TRACK MY ORDER?
Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order through the delivery web site.
WHAT IF I'M NOT HOME WHEN MY ORDER IS DELIVERED?
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel.
CHANGING YOUR DELIVERY DETAILS
Delivery address details of your order can be changed up to the point of dispatch. Please email us at firstname.lastname@example.org immediately to advise us of any change of delivery address. We regret that delivery details cannot be changed after your order has been dispatched from our Distribution Centre.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders (All parcel send out from China warehouse). All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you for your package to clear customs. Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery. If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.