Politique de remboursement
Cancelled Orders
1 Please ensure that you choose carefully and review all products in your cart when completing the checkout process as your order cannot be cancelled once we have provided you with the order confirmation and order reference number.
2 No refunds, credits or replacements are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
Faulty, Damaged or Defective Product & Product Return
Faulty, Damaged or Defective Products
1 A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
2 If you receive a damaged or faulty product, we will arrange for it to be repaired or replaced for you. A refund is only available if the product is no longer available.
3 Products damaged in transit must be reported to us within 24 hours of receipt of the product.
4 If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 14 days from the date of delivery to report a defective product.
5 Where a product is provisionally determined to be defective we will arrange to replace the product.
6 Where we have provisionally determined your product is defective, return shipping may be arranged at our expense, but this will be determined on a discretionary basis.
7 If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
8 We reserve the right to test any returned defective product.
9 Products must be returned whenever we agree to replace the product or provide you with a refund.
10 For product return details, please refer to our Returns Policy.
11 Please ensure that all original items including packaging are returned.
12 It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse or the nominated Shjc Film Store.
Subject to the exclusions in clause
(a) you must provide original tax invoice and photo identification to the nominated Shjc Film Store with the Product;
(b) you may exchange the product to the original tax invoice value of your goods purchased online;
(c) you may exchange the product if it is faulty;
(d) product may only be exchanged if you return all items, including the original packaging and any promotional items included with the product and all of the original components of the product have not been damaged in any way;
(e) in the event the Shjc Film store where you attempt to exchange the product determines that you have caused damage to the product, exchange can be refused at the discretion of any Shjc Film staff member.
Please note the following items are not returnable and/ or non-refundable:
(a) labour expenses;
(b) delivery expenses;
(c) pre-paid gift cards;
(d) digital content;
(e) any product that has been damaged or abused;
(f) any item with a missing component (for example, instruction manual, cables, software cd/dvd, charger, battery, warranty card, camera strap and any other components supplied by the manufacturer).
When a Replacement Product is arranged
1 A replacement for the same product ordered will be delivered at our expense after we have received the original faulty, damaged or defective product.
2 Subject to availability, the delivery time for the replacement product may be the same as stated for the original product.
3 Replacement products are provided with the same warranty as the original product.
1 Refunds include delivery and associated costs for the defective product.
2 No refund will be processed until we have received the product from you.
3 Refunds will only be issued to the same credit card or debit card used for the original purchase.